Shipping policy
Recipients: Pharmaped exclusively ships its products to retail pharmacies, hospital pharmacies, and authorized healthcare institutions.
Processing Times:
- Orders received before 2:00 PM (business days): shipped the same day.
- Orders received after 2:00 PM: shipped the next business day.
- No shipments on weekends or public holidays.
Delivery Methods: Pharmaped works with carriers specialized in healthcare products to ensure compliance with the cold chain, GDP (Good Distribution Practices), and contractual lead times.
- Standard delivery (24 to 48h)
- Express delivery (<24h on request and in eligible areas)
- Refrigerated delivery (48 to 72h for temperature-sensitive products)
Shipping Fees:
- Free for orders above a threshold defined in the contract.
- Otherwise, charged based on specific logistics conditions (weight, temperature, destination, lead time).
Tracking and Receipt:
- A tracking number is provided upon shipment.
- The recipient must check the parcels upon receipt and report any issue (missing item, damage, cold chain breach) within 24 hours.
Specific Conditions:
- No returns will be accepted without prior written approval from Pharmaped’s quality department.
- Certain products cannot be returned or exchanged due to traceability and health safety reasons.
Logistics Contact: For any questions related to shipment:
Pharmaped Logistics Department: admin@pharma-ped.com
Hours: Monday to Friday, 9:00 AM to 5:00 PM